Our Services
Service & Parts
East Coast Appliance is a full service dealer. Our associates are factory-trained in sales, delivery, service, and installation. We know what we are doing and we control the results! Along with our own service technicians we also partner with several Factory Authorized appliance servicers in our area to make supporting our customers as seamless as possible. Give yourself peace of mind by purchasing one of our Expert Protection packages. These packages offer extended service plans for your appliance purchase after the manufacturer warranty runs out. For more information contact us at (757) 437-1100 today.
Now also servicing Richmond Communities.
Appliance Parts
Our parts supplier is the largest authorized appliance parts distributor for leading brands such as Whirlpool, Electrolux, General Electric, Maytag, Bosch, Samsung, Dacor and many more. They have the most extensive inventory of original replacement parts in the country for household appliances, such as washers and dryers, refrigerators, ranges, dishwashers, and microwaves. If you find yourself in need of parts for your appliance, contact us at (800) 464-5791 today. There are three types of appliance delivery options: Basic Delivery, Delivery with Place and Set, and Custom Installation.
Basic Delivery
Basic delivery is considered a drop off at the customer address indicated on the purchase agreement. The delivery agent will place the unit/s on the sidewalk or driveway or delivery address. Delivery agents will not remove doors, railings, or other fixtures in the home in order to deliver or install a product. Delivery agent may inspect the product for any signs of obvious damage. If any damage is found, it must be indicated on the delivery receipt at the time of delivery. An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s. The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase. Sidewalks and driveway must be in place and must be clear of snow, ice and debris prior to attempting delivery. Delivery agents have the right to refuse unsafe delivery conditions. We reserve the right to refuse delivery to residences that present unsafe delivery conditions or adverse delivery situations.
Expert Delivery
A flat rate delivery charge for local delivery will be added to your purchase. Long distance, multi-floor and other exceptions may require additional delivery charges. Delivery agent may inspect the product for any signs of obvious damage. If any damage is found, it must be indicated on the delivery receipt at the time of delivery. Based on option selected at time of purchase, product will be placed and set for an additional charge. If additional work is required to complete the selected option of the selected product/s at time of delivery, those charges would be billed separately upon completion. Product will be placed and set on either a 1st floor or lower. If product is to be placed and set on a 2nd floor or above there may be an additional charge per floor. Delivery agents will not remove doors, railings, or other fixtures in the home in order to deliver or place and set a product. All placed and set product/s will be tested to ensure proper operation and functions.Delivery agents are not carpenters, plumbers, or electricians. All electrical outlets, water and gas shut-off valves, and cabinetry must be available and compliant at the time of delivery to complete any purchased place and set options. If proper electrical outlets, gas shut-off valves, water supply and shut off valves, or venting sources are not available at the time of delivery, a complete place and set may not be possible. Delivery agents will not place and set products, using previous or old connectors. This would consist of but not limited to the following: washer hoses, plastic or flexible dryer venting, copper or aluminum gas lines or existing flexible gas connectors, or existing electric range cords.An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s. The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase. Sidewalks and driveway must be in place and must be clear of snow, ice and debris prior to attempting delivery. Delivery agents have the right to refuse unsafe delivery conditions. We reserve the right to refuse delivery to residences that present unsafe delivery conditions, or adverse delivery situations. We offer removal of your existing appliances when requested. At no time will East Coast Appliance be responsible to for damages caused by the removal of the old appliances. This includes damages to the appliance or any personal or real property.
Normal Installation & Replacement Guide
- Washer: removal of old unit, set new unit in place, level, and connect to outlet
- Dryer: removal of old unit, set new unit in place, hook up venting electric cord, and level
- Ranges: removal of old unit, set new unit in place, level, electric cord
- Non Ice maker Fridge: move old unit to garage (removal is additional charge), set in place, connect to outlet
- Ice and Water Fridge: move old unit to garage (removal is additional charge), set in place, connect to existing water valve (as long as valve is located properly and meets local codes), level if the model allows, connect to outlet
Non-Normal Installation Guide
- Washer: removal of an old unit with water inside the washer, reinforcing floor to support new washer
- Dryer: replacement of gas valves, extending gas piping, running electric, hooking up to 3" ducting, replacement of 4" exhaust hood thru a wall, moving the washer to replace the dryer (when not purchased together)
- Ranges: anti-tip device involvement
- Refrigeration: reversal of the refrigerator doors, running a new water line
Custom Delivery & Installation
A custom installation would be required if the installation needed does not fall within any of the predefined installations as indicated on the above Installation Addendum. You will be provided with an estimate of charges to install the appliance prior to any charges being made. We offer removal of your existing appliances when requested. At no time will East Coast Appliance be responsible to for damages caused by the removal of the old appliances. This includes damages to the appliance or any personal or real property. Terms and Conditions subject to change.
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East Coast Appliance Delivery & Service FAQs
What delivery options does East Coast Appliance offer?
We offer three delivery options. Basic Delivery drops your appliance off at the address on your purchase agreement. Expert Delivery adds place and set: we put the appliance in place, connect it and test it. Custom Installation covers any job that falls outside our standard installations, and you'll get an estimate before any charges are made.
What's included with Basic Delivery?
With Basic Delivery, your appliance is dropped off on the sidewalk, in the driveway or at the delivery address. The delivery agent may check the product for obvious damage, and any damage must be noted on the delivery receipt at the time of delivery. Delivery agents won't remove doors, railings or other fixtures to bring in a product.
What does Expert Delivery with place and set include?
Expert Delivery has a flat-rate charge for local delivery. We place and set your appliance on the first floor or lower, connect it according to our Normal Installation Guide, and test it to make sure it works properly. For example, a new washer is set in place, leveled and connected to the outlet. A new dryer is set in place, hooked up to the venting and electric cord, and leveled.
Is there an extra charge for delivery to a second floor or above?
There may be. Placing and setting on a second floor or higher can add a charge for each floor. Long-distance deliveries and other exceptions may also cost extra.
Do I need to be home for my appliance delivery?
Yes. An adult 18 or older must be there to sign for the product. Our delivery team can't enter your home without someone present, and they can't accept a signed note asking them to leave your purchase.
Can you remove my old appliance?
Yes, we'll remove your old appliances when you ask. For refrigerators, placing the new unit includes moving the old one to your garage, and hauling it away costs extra. East Coast Appliance isn't responsible for any damage caused by removing old appliances.
Will the delivery team reuse my old hoses, dryer vent or gas line?
No. We won't install new appliances with old connectors. That includes washer hoses, plastic or flexible dryer venting, copper or aluminum gas lines, existing flexible gas connectors and old range cords. Your electrical outlets, water and gas shut-off valves, and cabinetry also need to be available and up to code on delivery day. Our delivery agents aren't carpenters, plumbers or electricians.
What counts as a custom or non-standard installation?
Some examples are replacing gas valves or extending gas piping, running new electrical or water lines, reversing refrigerator doors, working with range anti-tip devices, and reinforcing a floor to support a washer. For a custom installation, you'll get an estimate of the charges before any work is billed.
Do you offer appliance service and extended protection?
Yes. East Coast Appliance is a full-service dealer with factory-trained service technicians. We also partner with factory-authorized servicers in our area. Our Expert Protection packages extend service coverage after the manufacturer warranty runs out. Call (757) 437-1100 to learn more.
Where can I get replacement parts for my appliance?
Our parts supplier is the largest authorized appliance parts distributor for brands like Whirlpool, GE, Maytag, Electrolux, Bosch, Samsung and Dacor. They carry original replacement parts for washers, dryers, refrigerators, ranges, dishwashers and microwaves. Call (800) 464-5791 to order parts.
Still have questions? Our team is happy to help.
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