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We are committed to your satisfaction. Returning a product can be stressful on customers so we’re here to help you get it right the first time. Our talented sales associates are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

New in Box Products: New products in a box can be returned within 7 days of purchase if unopened unless defective. All opened product will be assessed a minimum restocking fee of 15%. If opened, the product must be in like new condition will all original accessories and paperwork.

Defective Products: All defects must be validated by East Coast Technicians prior to the processing of any return. After 3 days all defects will be services under the manufacturer’s warranty and will not be eligible for return or exchange. Contact information for the manufacturer is included in the product literature.

Scratch & Dent and Used Products: Scratch & Dent and Used Products are sold as-is and do not qualify for refund, return or exchange. Defective Scratch & Dent will be exchanged only when deemed unrepairable by an East Coast Technician within 7 days of purchase. After 7 days, all Scratch & Dent product will be serviced under the manufacture’s warranty.

Special Order and Custom Order: Special Order and Custom Orders are excluded from this return policy. Most product from Bosch, Viking, Miele, Sub Zero, Wolf, DCS, Dacor, Jennaire, GE Monogram, and Icon are considered special order. Custom Ordered Product is non-returnable and non-refundable. There is a minimum 15% restocking fee on all cancelled special orders. East Coast Appliance reserves the right to deny any return.