EAST COAST APPLIANCES TERMS & CONDITIONS OF SALE

We are committed to your satisfaction. Returning a product can be stressful on customers so we’re here to help you get it right the first time. Our talented sales associates are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

New in Box Products: New products in a box can be returned within 7 days of purchase if unopened and still factory sealed. All opened product will be assessed a minimum restocking fee of 25% if a return is approved. If opened, there are no returns.

Cosmetic Damage: Any and all cosmetic damage must be reported to East Coast Appliance within 24 hours of receipt of the product and will be handled on a case-by-case basis depending on the severity of the cosmetic damage anywhere from a damage credit back to the customer or a replacement of the product.

Defective Products: All defects must be validated by an East Coast Technician prior to the processing of any return. After 24 hours all defects will be serviced under the manufacturer’s warranty and will not be eligible for return or exchange. Contact information for the manufacturer is included in the product literature.

Scratch & Dent and Used Products: Scratch & Dent and Open Box products are sold as-is and do not qualify for refund, return or exchange. All Scratch & Dent and Open Box Products will be covered under the manufacturer's warranty and any and all returns or exchanges will only be allowed through this process.

Special Order and Custom Order: Special Order and Custom Orders are excluded from this return policy. Most products from Bosch, Viking, Miele, Sub Zero, Wolf, DCS, Dacor, Jennair, Monogram, and SKS are considered special order. Custom Ordered Product is non-returnable and non-refundable. There is a minimum 25% restocking fee on all cancelled special orders. East Coast Appliance reserves the right to deny any return.