Same Day/Next Day Delivery Largest Inventory in Virgnia
Delivery Success Checklist
*Same Day/Next Day Delivery Details *Exclusions apply — based on in-stock availability. See store for details.
Same Day
Purchase must be made by 1:00 PM and be in stock.
Local DeliveryNext Day
Purchase must be made by 3:00 PM and be in stock.
Local DeliveryNext Day Delivery & Same Day Pick‑up
Available in most markets, cut-off times may vary.
Local DeliverySee Store for Details
Contact UsDelivery Success Checklist
- Before You Leave the Store or Checkout Online
- Verify Color, Fuel Source (Gas, Natural or LP, or Electric), and that you have the right model number on your receipt.
- Verify Dimensions for your new appliance. Will it fit in the opening in your house? Will it fit through all doorways necessary to get it into place? If there is an elevator, will your product fit, are there any time restrictions?
- Verify Address and Phone number listed on Receipt or in Checkout matches the proper information to make your delivery successful. Is this the best contact number for the day of delivery? Is this the correct Address?
- How many flights of stairs, if any, are required to get your new appliance into place?
- Verify that our truck will be able to get to your house. Is the driveway in place? Is there anything that will prevent our truck from getting to the house? Low hanging trees or wires, construction zones, Sand/Dirt roads? Is there a particular gate or entrance to your neighborhood we will need to use?
- Will we be connecting your new appliance? If so, please verify that all required connection parts are included in your order. ECA cannot connect or install any appliances without new hookup/connection parts.
- Are the connections in your house in good condition, free of corrosion and rust? Is gas turned on? Is the water valve for your fridge or dishwasher immediately accessible? Is the valve for your fridge or dishwasher copper? ECA cannot connect to copper. Water shutoff needs to be in the wall behind the fridge, or under the sink for a dishwasher, etc...
- Things to Know About Your Delivery
- You will receive a call 2 days prior to your delivery to verify all delivery details are correct. Please make sure there is a clear pathway for our delivery crews. Move furniture, rugs, fragile goods out of the pathway of the delivery crew.
- Please select a day that you will be available for your delivery. You will receive a call the morning of your delivery/install with a 3 hour delivery estimate. Your product may be unboxed when you receive it. We open many of our deliveries prior to it leaving the warehouse to inspect for damage to ensure a successful delivery.
- An Adult 18 years of age or older will need to be present at the house for delivery/install. If we arrive at your house and no one is there to let us in ECA reserves the right to charge a trip fee to come back out. For the security of your home and products ECA will not access any property through a lock box.
- Please inspect your new appliance for any cosmetic damage immediately after delivery and notify your salesperson within 24 hours of delivery. Any issues that arise after the first 24 hours will be handled in accordance with the Manufacturer’s warranty.
- ECA is not responsible for any damage to the home in the process of removal or relocation of an existing appliance or damage to any existing unit we are hauling away or relocating.
- If we are hauling away or relocating your old appliance, it needs to be emptied of all food, water, or clothes prior to our delivery crew arriving at your home. If you are concerned about reusing or selling an existing appliance you may choose to have it moved out of the way prior to our delivery crews arriving to your home.
- If our delivery crew or installer discovers any signs of infestation, we will not haul away your old appliance. We will not risk spreading anything that can cause our customers or delivery crews any health issues.
- ECA reserves the right to assess additional charges for non-standard, unprepared, or not at home delivery/installations. ECA is not responsible for non-standard/non-code compliant connections in home.
- Things to Check In Your Home
- Double Check all of your dimensions to make sure that we can complete your delivery. Double check your doorways into the house and kitchen/laundry room. If you have any concerns please reach out to your salesperson or contact your store below.
- Double Check your connections, water supply behind fridge/under your sink. Make sure gas is turned on.
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East Coast Appliance Delivery FAQs
Does East Coast Appliance offer same-day delivery?
Yes. Same-day local delivery is available if you make your purchase by 1:00 PM and the item is in stock. Exclusions apply, so see your store for details.
What is the cutoff for next-day delivery?
For next-day local delivery, make your purchase by 3:00 PM. The item must be in stock.
Is same-day pickup available?
Next-day delivery and same-day pickup are available in most markets. Cutoff times may vary, so check with your store for details.
What should I check before I leave the store or check out online?
Make sure your receipt shows the right model number, color, and fuel source (natural gas, LP, or electric). Also confirm that the address and phone number on the receipt or at checkout are correct for delivery day.
How do I make sure my new appliance will fit?
Measure the opening where the appliance will go, plus every doorway it has to pass through. If there’s an elevator, check that the product fits and whether the building limits when deliveries can happen. Tell your salesperson how many flights of stairs, if any, the crew will need to climb.
What do I need to know about access to my home?
Make sure the delivery truck can reach your house. Check for an unfinished driveway, low-hanging trees or wires, construction zones, or sand or dirt roads. If your neighborhood has a specific gate or entrance the crew should use, let the store know.
Can ECA connect or install my new appliance?
Yes, but only with new hookup or connection parts, so make sure every required part is included in your order. Your home’s connections should be in good condition and free of rust or corrosion, and the gas should be turned on.
Can ECA connect to copper water lines?
No. ECA cannot connect to copper. The water shutoff valve needs to be easy to reach, in the wall behind the fridge or under the sink for a dishwasher.
Will I be contacted before my delivery?
Yes. You’ll get a call 2 days before delivery to confirm the details. On the morning of delivery, you’ll get another call with a 3-hour arrival window.
Does someone need to be home for delivery?
Yes. An adult 18 or older must be home for the delivery or installation. If no one is there to let the crew in, ECA may charge a trip fee to come back. For your security, ECA will not enter a property using a lock box.
Why might my appliance arrive unboxed?
ECA opens many products at the warehouse before delivery to check for damage.
What if my appliance arrives with cosmetic damage?
Inspect it right after delivery and tell your salesperson within 24 hours. Issues reported after the first 24 hours are handled under the manufacturer’s warranty.
Will ECA haul away my old appliance?
If haul-away is part of your order, the old appliance must be emptied of all food, water, or clothes before the crew arrives. If you plan to reuse or sell it, you can move it out of the way beforehand. ECA won’t haul away an appliance that shows signs of infestation.
Is ECA responsible for damage while removing my old appliance?
No. ECA isn’t responsible for damage to your home while an existing appliance is removed or relocated, or for damage to an old unit being hauled away or relocated.
How should I prepare my home for delivery day?
Clear a path for the crew by moving furniture, rugs, and fragile items. Double-check your measurements, doorways, and water and gas connections. If you have concerns, contact your salesperson or your local store.
Are there extra charges for some deliveries?
ECA may charge more for non-standard or unprepared deliveries and installations, or when no one is home. ECA isn’t responsible for connections in the home that are non-standard or not up to code.
Still have questions? Our team is happy to help.
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